Privacy Policy
How IncidentStudio collects and uses information for account, billing, support, security, and product operation.
Last updated: June 16, 2026
Information We Collect
We collect information needed to provide IncidentStudio, including account information, organization information, billing references, credits and usage records, uploaded content, generated content, support requests, and technical logs.
Uploaded and generated content may include prompts, incident details, project names, department branding, images, animations, packet resources, and related project data.
Payments
Payment processing is handled by Stripe. IncidentStudio does not store full payment card details.
We may store billing references, purchase records, credit balances, receipt references, and related status information needed to operate billing and credit features.
How We Use Information
We use information to provide the service, authenticate accounts, manage organization access, process billing and credits, create requested outputs, provide support, protect security, troubleshoot issues, prevent abuse, and improve product quality.
Service Processors
We may use trusted service processors to help host, secure, operate, process payments for, analyze, and support IncidentStudio. These processors may access information only as needed to perform services for us and are expected to protect it appropriately.
Cookies and Analytics
IncidentStudio may use cookies, local storage, or similar technologies for sign-in, security, preferences, billing flow continuity, product diagnostics, and general usage measurement.
Data Retention
We keep information as long as needed to provide the service, maintain records, resolve disputes, enforce agreements, comply with legal obligations, improve safety, and support account or organization requests.
Some generated content, logs, or backups may remain for a limited period after deletion or account changes.
User Choices and Requests
You may request access, correction, export, or deletion of certain account or project information by contacting support. Some requests may be limited by security, legal, billing, backup, or operational requirements.
Security
We use administrative, technical, and organizational measures intended to protect information. No internet service can guarantee perfect security, so you should avoid uploading content that your organization is not authorized to use in this service.
Children and Minors
IncidentStudio is intended for professional training preparation and is not intended for children or minors.
Contact
Privacy questions or requests can be sent to support@incidentstudio.ai.